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Pembroke House Surgery - Freedom of Information Act 2009

This scheme is produced in accordance with the requirements of the Freedom of Information Act 2009

This Publication Scheme is a complete guide to the information routinely made available to the public by Pembroke House Surgery, 266-268 Torquay Road, Paignton, TQ3 2EZ. It is a description of the information about our General Practitioners and Practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

Click below to download and view the Pembroke House Surgery Freedom of Information Act 2009 document.


Practice Policies & Procedures

Practice Policies and Procedures:

General policies and procedures in use within the practice include, but are not restricted to:

  • 3rd Party Medical Report Request Protocol
  • Advance Directives Protocol, Sample Form & Patient Leaflet
  • Assistance Dogs Policy for Patients
  • Being Open Policy
  • Breast Feeding Policy for Staff and Patients
  • Caldicott Policy
  • Call and Recall Protocol
  • Carers Policy
  • Chaperone Policy
  • Communication Policy
  • Complaints & Comments Leaflet and Procedure
  • Confidential Code of Practice
  • Confidentiality Policy for Patients for Patients Under 18 years of age
  • Confidentiality Policy for Practice Staff
  • Consultations Protocol
  • Co-operating with Other Providers Policy
  • Cultural and Religious Policy for Staff & Patients
  • Data Security & Protection Policy
  • End of Life Policy, Audit, Patient Charter and Advance Care Plan
  • Equality and Diversity Policy
  • Existing and Transferred-in Patients – Allergy Protocol
  • Good Practice Guidelines
  • Health and Safety Policy
  • Health and Social Care Act 2008 – Practice Statement
  • Help with NHS Costs – Patient Poster
  • How we use your Health Records – Patient leaflet & Posters
  • Identifying Patient Needs Protocol & New Patient Registration Policy Form
  • Infection Control Policy
  • Information Governance Policy
  • Mandatory National Data Collection System
  • Mental Capacity Assessment Guidance & Checklist
  • Military Veterans– Protocol for Priority Treatment
  • Multi-disciplinary Protocol
  • NHS Number – Practice Use Policy
  • Non-NHS Fees and Charges Protocol, Posters and Patient Agreement Forms
  • Palliative Care Policy & Protocol
  • Patient Access to Medical Records Policy and Request Form
  • Patient Dignity & Respect Policy
  • Patient information Statement
  • Practice Booklet
  • Practice Charter
  • Practice Codes of Conduct
  • Practice Leaflet for Patients
  • Prescription Charges
  • Professional Qualifications & Registration Policy for New and Existing Staff
  • Promoting and Offering Choice Policy
  • Protocol for Booking an Interpreter
  • Record Keeping Policy and Protocol
  • Safeguarding Children
  • Safety Alert Protocol & Procedure
  • Specimen Handling Protocol
  • Staff Identification & Uniform Policy
  • Test Results Policy
  • Transfer patient Records to Another Practice Protocol
  • Violent & Aggressive Patients Policy
  • Whistleblowing Policy – The Public Interest Disclosure Act 1998

All policies and procedures are available for viewing, upon request in writing, to Mrs Alison Brewer, Practice Manager