Book an Appointment

We are open between 8.00am and 6.00pm Monday to Friday Tel: 01803 553558 - NOTE we close from 1.00pm until 1.30pm on Fridays for our weekly practice meeting. We are also open on Saturdays from 8.00am until 12.30pm with the exception of bank holiday weekends for pre-bookable appointments only – please note there is no telephone service available on Saturdays.

Our aim is to do today's work today.

When you call to make an appointment the Receptionist will ask you for your name, your telephone number and a brief description of the problem. You do not have to tell them the nature of your problem if you do not want to. It just helps the Doctor to decide who needs helping first.

If you want to talk to a specific doctor let the Receptionist know. Wherever possible they will arrange that.

The Doctor will call you back as soon as they can if the Receptionist is unable to put your call straight through.

If you want us to call you between certain times then tell us and we will do our best to call you back then.

If you are unable to use a telephone don't worry, you can still come in to the surgery to book an appointment.

Coming into the surgery will not mean that you will jump the queue if there is one, unless of course your problem is an emergency. You may have to wait and so it is usually much more convenient to telephone rather than to come in to the surgery to book.

Because there will not be a problem getting an appointment on the day of your choice, you will not need to book ahead in order to ensure an appointment on a given day.

We can pre-book appointments with the Practice Nurse and Healthcare Assistants up to 4 weeks in advance.

We endeavor to provide an appointment system to cater for all needs.

You are now able to book your telephone appointments online, in order to do this you will need to contact the surgery to set up an account.

Please contact the surgery on: 01803 553 558

Patient Access

Online services are available to patients of Pembroke House Surgery using a secure application called Patient Access. Once registered, patients are able to book and cancel GP telephone appointments, request repeat prescriptions, update contact details and view their medical records.

In order to use this service, patients need to complete the Patient Access Registration Form and submit this IN PERSON at Reception, together with a photocopy proof of ID e.g. passport, driving licence. You can either download and print the form off using this link Patient Access Registration Form or request a copy of the form from Reception.

Once the request has been processed you will receive a copy of your Registration letter.

Use the registration details provided in the letter to complete your Patient Access registration via the link below:

Patient Access Registration

  • Patients must keep their Patient Access login details secure and must not share them with anyone else
  • If you think someone knows your login details or password, please inform the Surgery who will cancel and re-issue your login details
  • Pembroke House Surgery reserves the right to refuse or cancel Patient Access registration if it believes the service may be misused or the registration details are not held securely
  • Further information is available from the Patient Access website

Once you have registered, click on the link below to sign in to your Patient Access account.

Sign in to Patient Access