Repeat Prescription Form

There are a number of ways in which you can request a repeat prescription:

  • By Post - Pembroke House Surgery, 266 Torquay Road, Paignton TQ3 2EZ (Please include a SAE if you wish the prescription to be posted to you)
  • By Fax - Our fax number is: 01803 546455
  • By Email -
  • Online - Complete our: Repeat prescription form
  • In person - Please tick the items that you require and drop your request at reception
  • Via Emis Patient Access - You will need to be set up with a login and pin number by the Reception Team

Patient Access

Online services are available to patients of Pembroke House Surgery using a secure application called Patient Access. Once registered, patients are able to book and cancel GP telephone appointments, request repeat prescriptions, update contact details and view their medical records.

In order to use this service, patients need to complete the Patient Access Registration Form and submit this IN PERSON at Reception, together with a photocopy proof of ID e.g. passport, driving licence. You can either download and print the form off using this link Patient Access Registration Form or request a copy of the form from Reception.

Once the request has been processed you will receive a copy of your Registration letter.

Use the registration details provided in the letter to complete your Patient Access registration via the link below:

Patient Access Registration

  • Patients must keep their Patient Access login details secure and must not share them with anyone else
  • If you think someone knows your login details or password, please inform the Surgery who will cancel and re-issue your login details
  • Pembroke House Surgery reserves the right to refuse or cancel Patient Access registration if it believes the service may be misused or the registration details are not held securely
  • Further information is available from the Patient Access website

Once you have registered, click on the link below to sign in to your Patient Access account.

Sign in to Patient Access

Please note to avoid errors the surgery does not accept telephone requests.

Please allow a minimum of 24 working hours notice for all routine repeat prescriptions and 48 working hours notice for non-repeat prescription requests.

To avoid any delays, when requesting a prescription it is important to clearly indicate which item(s) you need. If you are not using the right hand side of your repeat prescription slip please ensure that you clearly write your name address and DOB on a piece of paper and clearly list which medication you are requesting. If you are submitting an early request please state the reason in order to avoid the possibility of your request not being processed.

Prescription Collection Services

Most Chemists now offer a prescription collection service. You request your prescription in the usual way from the Surgery and the chemist will collect it on your behalf. Your prescription will be be dispensed by the chemist ready for your collection. This saves you time as you no longer need to collect your prescription from the surgery and wait at the chemist whilst your medication is being dispensed.

Please allow at least 3 working days from when you leave your request at the surgery before collecting your medication from the chemist. If you would like to take advantage of this service, please enquire at your local chemist and then notify us in writing stating which chemist will be collecting your prescription from the surgery in future.